Where Can I Go if I have Questions about my Health Coverage?


Hi! I’m Vanessa and I’m meeting with a
Blue Cross and Blue Shield advocate to
find out, where can I go if I have
questions?
It seems like there’s a lot of
important information to know about
health insurance. Where can I go to learn
the ins and outs?
Knowing how your health
plan works can really help you save
money and make the best use of your
benefits. We have several online tools
you can visit to get up to speed.
Log into your Blue Access for Members
account on our website you can see the
details of your plan like your copay
coinsurance and deductibles amounts. You can also
review your claims to see how much you
might owe your doctor or print a
temporary ID card.
Depending on your account you could also receive estimates on health care services. Plus there’s
educational content about health topics.
That’s all useful. I’m on the go a lot.
Do you have a mobile app?
Yes. You can
find it on iTunes or the Google Play Store.
In addition to viewing your claims
and coverage information you can use the
app to find doctors in your network or
see your member ID card information.
Oh good! I can see myself using that. So I’ve
got the website, virtual assistant to Ask
Ivy, Blue Access for Members, and the
mobile app. Is there anything else I need
to know about?
There are a few more
places you can go for answers we have a
series of videos on YouTube to learn
about insurance basics. You can also
check out our Facebook and Twitter pages
for tips on healthy living or if you
want to engage with other Blue Cross and
Blue Shield members visit our Connect
online community.
Thanks it sounds like I
have plenty of options if I want to
learn more. I’m going to add the app to
my phone right now.
If you recently purchased one of our plan options and
need more information log into your Blue
Access for Members account or visit the
members services tab on our website at
BCBSTX.com.

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